Refund and Returns Policy

At Samaphony, we are committed to providing exceptional customer satisfaction. If you’re not entirely pleased with your purchase, this Return and Refund Policy will guide you on how to return items and request a refund.

1. Eligibility for Returns

To qualify for a return:

• The item must be unused and in its original packaging.
• Returns must be initiated within 14 days of receiving the item.
• A valid proof of purchase (e.g., order confirmation or receipt) is required.

2. Return Process

To start the return process:

1. Contact Us: Email us at support@echomart.com with your order details.
2. Wait for Instructions: Our team will provide detailed return instructions and a return authorization.
3. Ship the Item: Send the item back to the provided address. Return shipping costs are your responsibility unless the return is due to our error (e.g., receiving a wrong or defective item).

3. Refund Policy

Once we receive and inspect the returned item:

• We will notify you via email regarding the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 2 business days.

Partial Refunds:

• In certain cases, partial refunds may be granted, such as for items not in their original condition or missing parts.

4. Exchanges

Exchanges are only applicable for defective or damaged items. If you require an exchange:

• Contact us at support@echomart.com with proof of the defect or damage.
• Our team will assist you in replacing the defective item.

5. Late or Missing Refunds

If you haven’t received your refund:

1. Check Your Bank Account: Ensure the refund hasn’t been credited.
2. Contact Your Credit Card Provider: It may take some time for the refund to be officially posted.
3. If the issue persists, contact us at samaphonyuk@gmail.com for further assistance.

6. Return Shipping Costs

• Customers are generally responsible for return shipping costs.
• Shipping costs are non-refundable. If a refund is issued, the return shipping cost will be deducted from the refund amount.

7. Items Received in Error or Damaged

If you received an incorrect or damaged item:

• Notify us within 3 days of delivery.
• We will provide a prepaid return label and arrange for a replacement or issue a full refund.

8. Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, feel free to reach out:

Phone: 07474531943

Email: samaphonyuk@gmail.com